Serene was built to simplify the lives of mental health professionals. But as we listened more closely, it became clear that the client experience needed just as much care. Small frictions in booking and communication added up over time.
So the Vybz Health team rebuilt the client portal from scratch, focusing on clarity, ease, and simplicity. This revamp is all about giving clients an experience that feels effortless and supportive from the very first interaction.
A Clean New UI
The client portal now features a refreshed design with built-in notifications, messaging, and quick actions for booking sessions or uploading documents. Everything is easier to find, faster to access, and designed to help you take action without friction.
The client portal is fully optimized for mobile, so you can book sessions, upload documents, and stay connected directly from your phone without switching to a laptop.
Simpler Booking
Sessions can now be booked in under a minute. Relevant services are suggested based on prior interactions, time slots adapt to local time zones, and notifications and reminders are managed automatically, keeping scheduling smooth for everyone involved.
Clients can now view past sessions, access invoices, and see upcoming appointments directly from the client portal. Everything is organized in a simple, intuitive dashboard designed to keep all the information in one place.
Upcoming Features
Session Summaries
Access therapist-approved session summaries that capture key discussion points, homework, and next steps, helping both clients and therapists stay aligned between sessions.Feedback
Share feedback directly through the portal to highlight what’s working, what needs adjustment, or any changes in focus, enabling sessions to evolve more effectively over time.Enhanced Security
The client portal is currently secured using one-time passwords (OTP) sent to the registered phone number. Going forward, we’ll be introducing additional authentication options such as email and password, further strengthening account security while keeping access simple and reliable.Testimonials
When sessions make a meaningful impact, testimonials can be shared to acknowledge progress and reflect the value of the therapeutic work.Support
Clients will now have access to dedicated support, designed to offer the same thoughtful and responsive experience that mental health professionals receive on Serene.Feature Requests
While we continue building features for mental health practitioners, we’re also introducing a way for clients to submit feature requests directly from the portal. This ensures your needs are heard and helps shape a client experience that continues to improve over time.
And more
We’re actively building additional improvements to make the client experience even smoother and more connected.
A Note To Our Users
Whether you’re a client or a mental health professional, thank you for being part of Serene. Our goal has always been to make mental healthcare more accessible, thoughtful, and effective, and we’re grateful to have you in our community as we continue building toward that mission.
Wishing you a happy and healthy new year.